DOGGY DAY CARE
FAQs
Before signing up as a new pawrent, it's important that you have enough information so that you can make an informed decision about sending your dog to day care.
We've created an FAQ section which provides answers to some of the most common questions.
If you're happy to proceed after reading the FAQs below, then please click the button at the bottom of this page.
Frequently asked questions
Yes - Dogs must attend and pass a behavioural assessment (trial session) to ensure they have a good and friendly nature towards humans and other dogs.
The assessment must be completed before attending day care and can be booked via the Customer Pawtal (once registered).
All dogs interact differently and a result, we insist that all new dogs attend a trial session/evaluation to ensure day care is right for your them.
Day care is pack mentality, it’s important that all dogs are able to play well together. Unfortunately, not all dogs are suited to day care and not all day cares will be suitable for every dog.
After a trial session/evaluation has been completed, we will discuss our observations and make a recommendations that we feel are appropriate (for example hourly sessions initially etc).
We do not accept un-neutered male dogs over the age of 9 months.
Younger male dogs that develop inappropriate hormonal behaviour before they reach 9 months may also be suspended from day care.
Bitches who come into season will not be able to attend for the duration of the season, usually 2-3 weeks.
Day care works best of your dog attends on a regular basis.
We request that your dog attends day care at least twice a month to maintain their place (obviously we will make allowances for holidays and emergency situations).
A trial session will need to be completed if your dog hasn't attended day care for 2 months or more - this ensure that they are still suited to day care.
Yes. However, we ask pawrents to bring their food with them each time they attend day care.
Of course!
If your dog requires medication while at day care, we will need written consent from you along with written instructions. All medicines must be in their original packaging.
No. However, all dogs must attend a trial session and pass an evaluation prior to being accepted into day care.
We have 6,000 square feet of indoor space where you're dog can have lots of fully supervised off lead fun and exercise.
We now offer additional 'day care' walks which offer some 1-2-1 time with one of our team. These can be booked at the same time as a day care session.
We require all sessions to be booked and paid for prior to attending via the Customer Pawtal.
We are open 7am to 6pm Monday to Friday. All dogs must be dropped off before 11.00am whether on full or half days.
We are unable to accept dogs before 7.00am and collections after 6pm will incur additional fees.
Yes. However, this needs to be arranged prior to attending. We also hold a number of 'Open Days' throughout the year too.
We strongly recommend that owners have pet insurance for their dogs and that they check that the policy covers day care attendance.
All dogs attending day care must have an up-to-date vaccination certificate. Standard vaccinations and boosters given by your vet will cover your dog for:
- Leptospirosis
- Hepatitis
- Parvovirus
- Distemper
We recommend that your dog is vaccinated against kennel cough but this is not a mandatory requirement. However, if vaccinating against kennel cough, please ask your vet about quarantining your dog as it is a live virus.
Yes. We are licensed by Bolton Council and hold a 4 star rating. We also have comprehensive insurance cover in place, which is provided by Pet Business Insurance.
Copies of both certificates are available to view in our reception area.
We only accet puppies aged 14 weeks or over into day care
Yes. We have 4 separate areas which are used as follows:
Area 1 - General area
Area 2 - Boisterous and energetic dog area
Area 3 - Trial session area
Area 4 - Puppy area
After a trial session/evaluation has been completed, your dog will be allocated to the most appropriate area.
Our terms and conditions can be viewed by clicking https://www.pawsandplaybolton.co.uk/services/day-care/terms-and-conditions
Our prices are very reasonable and can be viewed by clicking here.
In addition to 'pay as you go' sessions, we also offer discounts for 'credit packages' which can also be purchased via the Customer Pawtal.
Our insurers have set certain conditions which mean that we are unable to accept America XL Bully dogs into day care.
However, they can be attend Exclusive Hire sessions provided the following conditions are met.
The dog is registered with the index of exempted dog (IED) and a copy of the life certificate is obtained
You have public liability insurance for your dog and a copy is obtained
The dog handler ratio is 1:1 so the dog must have their own handler
The dog is neutered
The dog is microchipped
The dog is kept on a lead and is muzzled until you are in the secured area and again the dog is put back on a lead and muzzled before coming out